|
|
Terms and Conditions
Please read over our terms and conditions carefully before placing any
orders.
- How to Order
- Orders are accepted through our website or via our toll-free phone number, 888-212-8295. Purchase orders are accepted via fax; procedure can be found in the following section. Since we generally rely on volume orders in order to offer these low prices, $10 is the lowest order we accept either over the phone or through our website. Note that a handling fee of $1.99 will be applied for orders less than $300.00. This fee is included in your shipping costs.
- Ordering with Purchase Orders
- We accept purchase orders from schools, government institutions, and companies who have applied and been accepted for a Corporate Account. We do not accept purchase orders from companies outside of the United States. This application is available on our website under "Setup Corporate Account". This application takes one to two weeks to process, and applicants are notified of their account status when their application has been processed. (We do ask that customers place their first order via credit card). CableWholesale.com does not grant terms above Net 30. Purchase orders are accepted via phone at 1-888-212-8295, or via fax at 925-455-0808. We do not accept informal or purely verbal purchase orders.
- Shipping
- Orders Placed before 4:00pm PST can usually be shipped the same day. We offer a variety of shipping methods including UPS, Federal Express, and Airborne Express. We can ship almost anywhere in the world using UPS, FedEx, or DHL International shipping. We can use the United States Postal Service for APO shipments only. We cannot ship to PO boxes. Shipping costs are calculated based on your address and the weight of your order. When you go to place an order, the various shipping options and their costs will be displayed after you enter your address information into the fields provided and click "Continue to Step 2."
- International Shipments
- Orders shipping internationally may be subject to customs and/or duty fees beyond any fees disclosed at the time the order is placed. CableWholesale.com has no control over, and is not responsible for, any customs and/or duty fees incurred when packages ship to other countries. Shipments refused at delivery due to unwillingness to pay customs fees will not be refunded fully.
- Verification of Order
- CableWholesale.com orders generate an automatic confirmation e-mail, but the receipt of a confirmation only means that we have received your order, and does not constitute an offer to sell. We may change our pricing, product description or specifications after any confirmation e-mail, but prior to shipment, due to errors, changing market conditions, product discontinuation or unavailability, typographical errors, or any other reason. If a customer orders items which are out-of-stock, the customer will be notified, and will then have the right to cancel their order without retaining any fees or charges.While it is the customer's responsibility to cancel their own orders, we reserve the right to limit the quantity of any item sold, or prohibit a sale altogether.
- Returned Goods
- Returns must comply with the return procedure set forth below, and all returned items must be in new condition, including the original box, packaging, manuals and accessories. In the event goods supplied by CableWholesale.com, Inc. are considered defective and/or non-conforming by the customer, CableWholesale.com must be notified within thirty days. CableWholesale.com can then issue a Return Materials Authorization (RMA) number. We do not accept any returned goods without an RMA number. Refusal of shipment when a package is delivered does not constitute a request for an RMA. Refused shipments will not be refunded fully. Once an RMA has been issued, the customer has fourteen days to return the package to Cablewholesale.com. Once the item(s) have been received, the customer can expect a credit onto their card, or a revised invoice in the case of Corporate Accounts, within fourteen days. CableWholesale.com does not issue store credit. For items Cablewholesale.com proves defective upon receipt, errors in shipment, or exchange returns, no restocking fee is charged. In all other cases, a 20% restocking fee is subtracted from the amount credited back to the customer's credit card. CableWholesale.com can credit original shipping costs only in the event of an internal error in shipping. Just as a retail store cannot credit you for gas costs while driving back to their store, Cablewholesale.com can not credit return shipping.
- Refused Shipments
- Refusal of shipment when a package is delivered does not constitute a request for Return Merchandise Authorization. When a package is refused, CableWholesale.com reserves the right to charge the customer for any and all shipping and customs fees associated with the return of their order, as well as the customary 20% restocking fee. Please note that these fees may come to more than the merchandise amount of the items you are returning, in which case your credit card will be charged for the balance. If you wish to return items and be credited for them, it is necessary to request an RMA.
- Payment
- CableWholesale.com normally accepts payment by Visa, MasterCard, Discover and American Express. We do not normally accept COD payment. Cashiers checks and money orders are also accepted, as is cash for will-call orders. Payment is due in full as stated on the invoice. For purchase orders, late fees of 2.5% of the unpaid balance will be charged on delinquent accounts, commencing after the first billing cycle, and compounding monthly, from the date of the invoice if CableWholesale.com, deems the situation requires such action. Any costs of collections, including attorney fees, will be added to invoice. For international orders, we accept payment by credit card or wire transfer. CableWholesale.com charges a $20.00 wire transfer fee for each transaction of this sort. CableWholesale.com cannot ship international orders without prepayment.
- Returned Checks
- If the Buyer's check is returned to CableWholesale.com, Inc. for insufficient funds, because payment has been stopped, or for any other reasons, a specific charge of $15.00 will be assessed for the handling of that check regardless of the reason for handling or processing. Two or more returned checks within a 60-day period will cause the account to revert to prepaid / credit card basis.
- Customer Privacy
- Cablewholesale.com does not rent, sell or otherwise forward your name to other companies. We collect only the information necessary to keep the customer well-informed of the status of his or her order. For further information, please see our Privacy Policy.
- In Case of Fraud
- In the interest of preventing Internet fraud, CableWholesale.com reserves the right to refuse any order whose billing address does not match the address on the credit card, or is in any other way suspicious. CableWholesale.com reports all fraudulent orders.
- Sample Merchandise
- In the event that your company requires a sample, we can process an order for one or two items, with payment from the customer. When the customer then places their subsequent order, the amount of the sample can be deducted from said order.
- Prices and Specifications
- Prices, specifications, and availability of products are subject to change without notice. Due to the changing nature of the computer market, and because of the technical differences in the equipment of our customers, product descriptions may not reflect current technical information, and we cannot be responsible for photographic differences in product size, shape and color.
|
